Legal

These Terms of Service ("Terms") govern access to and use of the Cultara website, platform, products, services, and related materials (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and represent that you have the authority to do so on behalf of yourself, your organization, or any third party whose data you upload or authorize for processing.

1. Scope

These Terms apply to:

• Visitors accessing the Cultara website.
• Organizations using the Cultara platform.
• Users requesting demonstrations, information, or support.
• Consultants, advisors, service providers, and other third parties acting on behalf of clients.
• Any individual or organization accessing or using the Service.

2. Eligibility and Authority

By using the Service, you represent and warrant that:

• You have the legal capacity and authority to enter into these Terms.
• You are authorized to upload, process, and analyze any data submitted to the Service.
• You have obtained all required permissions, consents, approvals, or contractual rights necessary for your use of the Service.
• If acting on behalf of another organization or client, you have authority to bind that organization to these Terms.

If you are a consultant, advisor, or other third party acting on behalf of a client, you are solely responsible for ensuring that you have appropriate authority to upload and process that client's data.

3. Customer Responsibilities

Customers are responsible for:

• Ensuring all uploaded data has been lawfully obtained.
• Maintaining all required legal rights, permissions, and consents.
• Complying with applicable privacy, employment, and data protection laws.
• Maintaining the confidentiality and security of user credentials.
• Ensuring uploaded data is suitable for analysis within applicable jurisdictions.

4. Data Preparation and Anonymization

Cultara operates using an anonymization-first approach.

• Data should be anonymized prior to upload.
• Anonymization is performed within the customer's own environment.
• Cultara may provide tools to assist with anonymization.
• Cultara does not guarantee the completeness or accuracy of anonymization processes performed by customers.

Customers remain solely responsible for ensuring that uploaded content complies with applicable laws and contractual obligations.

5. Data Ingestion Model

The Service is designed to receive customer-prepared data for analysis.

• Customers upload processed and anonymized content.
• Data may include metadata such as functional group mappings or organizational classifications.
• Cultara does not access customer source systems unless expressly agreed in writing.
• Cultara does not collect raw email systems, communication platforms, or other source repositories as part of normal operation.

6. Website Usage

Visitors may access publicly available portions of the Cultara website for informational purposes.

You may not:

• Copy or republish website content in a misleading manner.
• Misrepresent your relationship with Cultara.
• Attempt to interfere with website functionality or security.
• Use automated systems to scrape website content without permission.

7. Acceptable Use

You agree not to:

• Upload unlawful, harmful, deceptive, or unauthorized content.
• Attempt to gain unauthorized access to the Service.
• Reverse engineer, decompile, or otherwise attempt to derive source code from the Service.
• Attempt to identify individuals from anonymized information.
• Interfere with the operation, availability, or security of the Service.
• Use the Service in violation of applicable laws or regulations.

8. Intellectual Property

Customers retain ownership of their uploaded data and related materials.

Cultara retains ownership of:

• The Service and platform.
• Software, models, algorithms, and methodologies.
• User interface designs and platform functionality.
• Documentation, trademarks, and branding.

Cultara does not sell customer data and does not use customer data to train public AI models.

9. AI and Platform Outputs

The Service uses machine learning, statistical analysis, and artificial intelligence technologies to generate insights and outputs.

Customers acknowledge that:

• Outputs may contain inaccuracies, omissions, or unintended interpretations.
• Outputs are intended to support decision-making and are not a substitute for professional judgment.
• Outputs do not constitute legal, financial, employment, compliance, or human resources advice.
• Customers remain responsible for all decisions made using the Service.

10. Subscription, Fees, and Billing

Certain portions of the Service may require a paid subscription.

• Fees are governed by the applicable order form, agreement, or subscription plan.
• Customers are responsible for all applicable taxes unless otherwise stated.
• Failure to pay fees may result in suspension or termination of access.
• Subscription terms may renew automatically unless otherwise specified in a separate agreement.

11. Confidentiality

Each party agrees to protect the confidential information of the other party using reasonable safeguards and not disclose such information except as necessary to provide or use the Service.

Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from a third party without restriction.

12. Security

Cultara implements commercially reasonable technical and organizational safeguards designed to protect customer data, including access controls, tenant isolation, monitoring, logging, and infrastructure security measures.

13. Data Retention

Unless otherwise agreed in writing, customer data will generally be deleted within sixty (60) days following termination or expiration of a subscription.

Cultara may retain information required to comply with legal obligations, resolve disputes, enforce agreements, maintain security records, or satisfy legitimate business requirements.

14. Service Availability

Cultara strives to provide reliable access to the Service but does not guarantee uninterrupted or error-free availability. Maintenance, upgrades, outages, third-party dependencies, or circumstances beyond our control may affect access or performance.

15. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

16. Limitation of Liability

To the maximum extent permitted by law, Cultara shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, or data.

Cultara shall not be responsible for decisions made using platform outputs, customer-supplied data inaccuracies, or failures arising from insufficient anonymization performed by customers.

17. Termination

Customers may discontinue use of the Service at any time. Cultara may suspend or terminate access if these Terms are violated, if required by law, or if continued access poses security, legal, or operational risks.

18. Updates to These Terms

Cultara may modify these Terms from time to time. Updated versions will be posted on the website. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Cultara operates, unless otherwise agreed in writing between the parties.

20. Contact

Questions regarding these Terms may be directed to:

Email: connect@cultara.ai